Prop Options HQ is located in Poole, Dorset on the South Coast of England.

While we aim to dispatch orders as quickly as possible, if you would like to expedite your order please get in touch with us prior to ordering and we will do our best to assist you.

Yes! At the very bottom of our website page there is an option for you to change the currency on our shop. This will display all prices, as well as your shop basket, in your chosen currency.

We aim to dispatch orders as quickly as possible. Please get in touch if you would like to add to your order and providing it hasn’t been dispatched, we will do our best to assist!

Yes! To make sure you don’t miss our future promotions, be sure to sign up to our mailing list to be the first to receive them.

We accept all major debit and credit cards, along with Apple Pay and PayPal. You can also purchase using services from Klarna and Clearpay.

To redeem your Gift card, please enter your unique code in the gift card/discount code box at checkout.

Prop Points are one of the benefits included in our loyalty program. You can earn Prop Points with every order and redeem these for money off future orders. You can sign up to our loyalty program by creating an account.

Thank you! You can leave a review by visiting the product page on our website. Alternatively, you can leave a review on Google here.

Our products are crafted using a range of premium, industry-approved materials including stainless steel, acrylic and sustainably sourced wood.

When caring for and cleaning your products, please use warm soapy water and wipe clean only. Abrasive cloths and detergents should not be used, and our products are not suitable for the dishwasher.

Many of our stands and separators are available in a range of powder-coated finishes such as champagne gold and gloss black. To achieve this, they go through a powder-coating process which applies a high quality, durable and food safe finish.

When using real cake tiers, we recommend using sufficient dowelling to support the weight of your separator and tiers.

You can find lots of images and inspiration on our Instagram, Pinterest, and Facebook pages. Be sure to follow us to see our products in action! 

Good news! You can sign up to our email to keep up to date with all the latest products, information and discounts from the world of Prop Options.

We take great care in ensuring our products are securely packaged and wherever possible, we use eco-friendly materials such as clean, recycled cardboard and brown paper packaging tape.

We always aim to use a reliable and fully tracked shipping service for our domestic and international customers where possible. Currently, we ship all parcels via Royal Mail or DHL Express! If you would like to upgrade your courier service, please get in touch with us for a personalised quote.

Find out more about shipping.

We have a growing catalogue of ready to send products running parallel to our handmade bespoke service. We do our utmost to ensure all products ready to send are despatched the same day,Monday to Friday when ordered before 2pm. After 2pm, your order will be despatched the next working day. 

Unless otherwise stated, handmade products are highlighted on the product page and generally are ready to despatch within 3-5 days - they will be sent via your chosen delivery service once made. For rush orders or special requirements, please contact us.

Find out more about shipping.

We are pleased to offer free standard shipping on UK orders over £75* and free express shipping on UK orders over £150*.

Yes! We offer a free Click and Collect service from Prop Options HQ by prior arrangement. Please select Click and Collect at checkout and we will be in touch when your order is ready for collection.

Yes, we do! We’re proud to send our products to customers around the globe.

Find out more about shipping.

We offer free UK standard delivery on orders over £75*. For orders under £75, a £3.95 P&P charge will be applied at checkout. UK orders over £125* benefit from free express delivery. Qualifying orders over £150 will be eligible for free courier delivery.

International postage varies depending on location and will be calculated at checkout. If you would like a tailored postage quote prior to purchase, please get in touch with us.

International customers may be subject to import taxes/customs duties in line with local government guidelines. I’m afraid these charges are beyond our control and it is the purchasers responsibility to settle any taxes with their local authority. Please consult with your country’s government guidelines for accurate information on customs charges relevant to you.

Unfortunately, our domestic and international couriers do not deliver to PO BOX addresses. Please use a standard residential or commercial address.

You can track the progress of your order and shipment in the Orders section of your customer account on our website. If you do not have an account with us, you can track your order by clicking on the tracking link in your confirmation and despatch emails.

Find out more about shipping and tracking.

If you wish to return your order, please get in touch with us within 24 hours of receiving your product. You can find more information on our returns policy here.

Find out more about returns.

We're sorry to hear you wish to cancel your order. Should you need to cancel please get in touch with our Customer Service team prior to despatch and we will do our best to help. Please note, once your order has been despatched we are unable to cancel your order and our returns policy will become applicable. Thank you for your understanding. 

Find out more about returns, exchanges, and cancellations.